With our ongoing support packages, you’ll never be left stranded. Technology requires regular software updates or fixes, so we’ll make sure your website is always protected, backed-up and in great working order. If you want to do things yourself, we can support you a little… and if you want us to do the hard work for you and have complete peace of mind, we have comprehensive support packages for that too!
If your monthly support package runs out and you still need us, no problem! You can upgrade your package (pro-rata) or request a project-specific quote. Note that unused time will not roll over to next period.
View our Online Marketing Packages to see how we can also take on the ongoing management of your website, online store, email marketing, SEO, and online advertising!
Essential Website Support Package
This support package is ideal if you want to manage your website and marketing strategies in-house. If you can dedicate the time and skills to your online strategy, but you still want us on stand-by to help with more complex or technical skills, this package will get you help if you get stuck. If you have a static website and you don’t plan to make many changes over time, we’ll still update your software regularly and keep your website in good working order.
1 hour allocated monthly to use for the following support services:
- Website, e-Commerce, System or Hosting technical support
- Software updates and database backups
- Basic content or formatting changes (e.g. page content, menu, forms, etc.)
- Online ticket support
Business Support Package with Strategy
Our Business Support Package offers the kind of support you need to grow your business online. Whether you want to review your online strategies, increase the functionality of your website, or start new marketing campaigns, we’ll be there to give you advice and help you get the job done. If you’re managing your website yourself , and you want ongoing technical training and support to improve your knowledge and skill, this package will also give you the level of support needed. Use this package to get support and training to manage your own website, or get us to do the work for you!
2 hours allocated monthly to use for the following support services:
- Website, e-Commerce, CMS or Hosting technical support and training
- Software updates and database backups
- Adding content or formatting changes (e.g. page content, menu, forms, etc.)
- New pages, advertising banners, online store configurations, email marketing template design, website design, social media pages, etc.
- Online ticket support + Skype support
+ 30 minutes strategy session to review your website, online strategies or new ideas. If you want our professional insight on online branding, selling your products and services online or developing new online marketing campaigns, this is the perfect opportunity!
Premium Business Support Package with Strategy
This support package is for you if you have better things to do than working on your website. We will help you maintain and improve your website on a regular basis, as well as help you make the most of your website content. We’ll even make recommendations to improve your website and refine your marketing strategies. If you need to add new functionality to your website, programming is also included in this package.
4 hours allocated monthly to use for the following support services:
- Website, e-Commerce, CMS or Hosting technical support
- Software updates and database backups
- Adding content or formatting changes (e.g. page content, menu, forms, etc.)
- New pages, advertising banners, online store configurations, email marketing template design, website design, social media pages, etc.
- Website development and advanced programming
- Online ticket support + Skype support
+ 1 hour strategy session to review your website, online strategies or new ideas. We will give your our recommendations for your website and carry through the website updates as agreed during the session. If you prefer, you can always communicate your ideas via email, and we will happily send you our written recommendations and await your instructions to implement your new online projects.
Book Your Free Consultation Now!
Simply contact us to arrange a free, no-obligation consultation. We’ll discuss your online marketing needs and provide you with valuable insight on the strategies best suited to your business. Fill out the ‘Free Quote’ form on this page, send us an email, or give us a call!
Call Us: 0405 097 865
